Reference

Your Account Data, Explained

This page sets out exactly what we record when you open an account, fund it through bKash, Nagad or Rocket, and play.

Wallet number and account emailDeposit records from bKash, Nagad, RocketCookie and device detailsSupport chat history
takabad Your Account Data, Explained
INSIDE THE RECORD

How We Hold Your Records

Every account is tied to a mobile number and a password you choose, with a one-time code sent to that number whenever you sign in on a new device. Cookies do the quiet work: keeping your session open, remembering your language choice, and nothing more than that. Retention follows purpose. Payment entries stay while a transfer can still be questioned, and marketing preferences drop off the moment you switch them off.

Login and device checks

A one-time code goes to your registered number on every new device. We also flag a sign-in from an unusual location and hold the session until you confirm it from your wallet number.

Cookies we actually set

Session cookies keep you logged in; preference cookies remember language and layout. Analytics are grouped rather than personal, and you can clear the set from your browser without losing your account.

How long details stay

Deposit and withdrawal entries are held while a transfer can still be questioned. When that window closes we delete the detail and keep only a totals line for accounting purposes.

Changing or removing data

Ask for a correction and we fix the field the same way we would at a cashier counter. Deletion requests are worked through against local record-keeping rules, and we tell you what stays and why.

REACH THE DESK

Send Us A Data Request

Ask anything about your data and a person answers, not a form that goes nowhere. Use live chat inside your account or write to our support email and quote your registered mobile number, which is how we locate your wallet record without asking for a PIN or a password. Deletion, correction and copy requests are logged with a reference you can follow up on later.

Team online

In-account live chat

Open the chat panel while logged in and ask for your data summary. Since you are already signed in, we verify the account without a second password prompt and log the request straight away.

Support email

Write from the email address on your account and include your registered mobile number. A request that arrives from a different address gets held until we can confirm it is really you.

Payout and records desk

If a query touches a bKash, Nagad or Rocket transfer, quote the transaction ID from your wallet app. That reference lets the cashier pull the matching record and answer in one reply.

What You Ask About Privacy

Most questions we get are not about legal wording. They are about what happens to a wallet number after a deposit, or whether a chat conversation is kept on file. The answers below cover the ones that come up again and again at the desk. If yours is missing, send it through live chat and we will add it once a few people have asked.

No. Your wallet number is tied to your own record only. Other account holders never see it, and our staff see it just when a deposit or withdrawal needs matching against a transaction ID.

Yes. Ask through live chat or email from your registered address and we compile the account details, payment references and play history we hold, then send it to the contact on file.

Never. The PIN and the code stay inside bKash, Nagad or Rocket. We only receive confirmation that a transfer went through, along with the transaction ID and the amount.

The account is switched off and play history stops growing. Payment records stay as long as local rules require them kept, and everything else is deleted on the retention schedule that applies where you live.

Session cookies are, because they keep you signed in between pages. Preference and analytics cookies are not, and clearing them from your browser settings will not lock you out of your wallet or your games.

Live chat first, since it is the quickest route and it creates a reference. For anything longer, email support with your registered mobile number and the transaction ID from your wallet app.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.